B2b Payment Channel en

Payment Method

B2B’s Fixed Fiber line customers can make quick and easy payments without having to pay any service fees in the following ways when paying monthly fees.

1.eBanking: customers may choose to proceed with the payment through the mobile banking services offered by KBZ/AYA/CB/YOMA and transfer the payment to MPT

2.Cash Payment: customers may visit any KBZ/AYA/CB/ YOMA bank branch nearest to their location to make the payment in cash to our account “MPT Business (Special Cash Account). Alternatively, it is also available to pay in cash at the regional MPT’s TRA office(s).

When making a payment, it is crucial to accurately provide the “Customer number”, “Invoice number”, and “Amount” stated on the invoice.

Payment Can Make via Bank Channels

Delivering the monthly recurring invoices

1. When will be the monthly fee invoice delivered?

The monthly fee invoice which is upon the type of service will be issued on the (1st) of the month and sent to the user within (5) working days.

2.What methods will be used to send the invoice (E-Invoice)?

The E-Invoice will be delivered to the user’s email address as recorded in MPT, facilitated through email delivery. (Note: Specifically, for B2B SMEB Internet service, an SMS notification containing the invoice details will also be sent to the user’s designated mobile phone number.)

3.What should be done if customers do not receive (E-invoices) by the beginning of the month (5) days?

If customers do not receive (E-Invoices) by the beginning of the month (5) days, please contact Billing and AR Management Team’s Hotline Number (09-423000501) (or) Email ([email protected]) and send (E-Invoice)) can be requested.

4. If customers want to change the phone number (or email) for E-Invoice acceptance information, what should they do?

If customers want to change the phone number (or email) for E-Invoice acceptance information, they must contact the Billing and AR Management Team’s Hotline Number (09-423000501) (or Email ([email protected])).

Payment methods of bill settlement

1. Which banking methods can make the monthly payment?

Monthly payment can be made through Mobile Banking & Internet Banking of KBZ / CB / AYA / YOMA Banks.

2. If the monthly payment is to be paid in cash, in what ways can it be paid?

If users want to pay the monthly bill in cash (KBZ / CB / AYA / YOMA) through the bank branches to MPT Business (Special Cash Account) or payment can also be made at the nearest Telephone Tax Department (TRA) offices.

3. What information needs to be filled in for payment?

It is needed to fill ‘Customer ID number, Invoice Number, and the Payable Amount’ in correctly.

Service suspension and recovery due to the payment overdue

1.When is the service subject to suspension if there are any payments overdue?

The service will be temporarily suspended if the bills settlement is delayed and exceed the payment deadline.

2.What factors can cause arrears?

The causes of arrears include overlook of the received E-Invoice, exceeding the payment deadline, or providing incorrect information during the payment process.

3.How will be notified before service is suspended?

Users will receive Email notification (or) SMS messages to alert about the overdue bills before the service is suspended.

4.How to resume the service if it is suspended due to Dunning?

To resume the service, user are required to settle all outstanding bills immediately and

ensure to submit the evidence of payment to the Billing and AR Management Team’s Hotline number at 09 423000501 or via email at [email protected].

5.When can service be restored after the outstanding bills are paid?

Once the payment is confirmed and, ensuring there is no outstanding bill, the service will be restored within (24 hours on working days).

6. Is there any compensation for the service outage period after the service is restored by Dunning Suspension?

There will be no compensation for the period of service disconnection, and users are required to pay the full amount of the monthly charges.

Technical Complain and Enquiries

How can users inquire about service outages, issues, and technical difficulties for various reasons?

In case of service outages and technical difficulties, user can contact to MPT-Technical Support Center (TSC) Hotline (01- 2302274, 01- 2300444) 24/7 or Email: [email protected].

Other Service Enquiries

How can the user contact for any inquiries?

Please contact B2B Sales Department’s Hotline 09426000323 & Email: [email protected] for any further inquiries and information.

CONTACT US

Payment Method

Payment Can Make via Bank Channels

Delivering the monthly recurring invoices

1. When will be the monthly fee invoice delivered?

2.What methods will be used to send the invoice (E-Invoice)?

3.What should be done if customers do not receive (E-invoices) by the beginning of the month (5) days?

4. If customers want to change the phone number (or email) for E-Invoice acceptance information, what should they do?

Payment methods of bill settlement

1. Which banking methods can make the monthly payment?

2. If the monthly payment is to be paid in cash, in what ways can it be paid?

3. What information needs to be filled in for payment?

Service suspension and recovery due to the payment overdue

1.When is the service subject to suspension if there are any payments overdue?

2.What factors can cause arrears?

3.How will be notified before service is suspended?

4.How to resume the service if it is suspended due to Dunning?

5.When can service be restored after the outstanding bills are paid?

6. Is there any compensation for the service outage period after the service is restored by Dunning Suspension?

Technical Complain and Enquiries

How can users inquire about service outages, issues, and technical difficulties for various reasons?

Other Service Enquiries

How can the user contact for any inquiries?

CONTACT US

Download MPT4U App

Download MPT4U App

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Payment Method

Payment Can Make via Bank Channels

Delivering the monthly recurring invoices

1. When will be the monthly fee invoice delivered?

2.What methods will be used to send the invoice (E-Invoice)?

3.What should be done if customers do not receive (E-invoices) by the beginning of the month (5) days?

4. If customers want to change the phone number (or email) for E-Invoice acceptance information, what should they do?

Payment methods of bill settlement

1. Which banking methods can make the monthly payment?

2. If the monthly payment is to be paid in cash, in what ways can it be paid?

3. What information needs to be filled in for payment?

Service suspension and recovery due to the payment overdue

1.When is the service subject to suspension if there are any payments overdue?

2.What factors can cause arrears?

3.How will be notified before service is suspended?

4.How to resume the service if it is suspended due to Dunning?

5.When can service be restored after the outstanding bills are paid?

6. Is there any compensation for the service outage period after the service is restored by Dunning Suspension?

Technical Complain and Enquiries

How can users inquire about service outages, issues, and technical difficulties for various reasons?

Other Service Enquiries

How can the user contact for any inquiries?

CONTACT US

Live Chat

Download MPT4U App

Download MPT4U App