Popular Frequently Asked Questions
1. What is Sim Registration? When do we need to do Sim Registration?
SIM card registration is a process when purchasing SIM cards from Telecom operators. MPT follows the instructions from the government (PTD: Post & Telecommunications Department). Customers need to register their sims via MPT 4U Application or MPT’s Customer Selfcare Website (care.mpt.com.mm) or visit MPT Own Shop in their relevant township and get assistace for Sim Registration. (Customer need to bring NRC/ Passport original)
2. How do I borrow data pack from “Yu Htar DATA” service and eligibility of Yu Htar Data Service?
MPT decide data loan credit limit as per following factors;
1. Number of Top up
2. Amount of Top up
3. Days of activation on MPT network
You can borrow data from “Yu Htar DATA” service as following ways:
– By Direct USSD, dial *900# to borrow data pack. (or)
– By sending SMS to 9000 with desired MB of data loan for immediate request: 350, 470, 615, 860, 1290, 2160. (or)
– Borrow data pack via MPT4U application.
3. What is eSIM? How to check my phone is eSIM enable device and what do I need to bring to MPT own shop for changing eSIM?
eSIM is the virtual SIM that embedded in the mobile device without the need for the physical SIM card.
Please dial *#06# and then you will see EID barcode in your phone screen and this SIM is available for e Sim.
When you go to MPT Ownshop, you need to show your NRC/Passport to verify your MPT Sim Card. So, please bring both original and copy of NRIC/Passport. If you don’t have existing MPT Sim Card,choose the desired number and get a new SIM Card. Scan QR and install an eSIM profile on your eSIM phone while your device has connected to the internet. eSIM can be used in nationwide of Myanmar like physical SIM.
4. How do I access Yu-Htar+ Service? How much loan I can take with Yu-Htar+ service?
You can access the service with the following ways;
> By dialing *800# through USSD menu. (or)
> By sending SMS request to 8000 with desired loan amount: 800 – to immediately request 800 Ks loan. (or)
> You can access the service through MPT4U application.
You can take the loan for the given below amount based on you credit limit.
Loan > 800 kyats-Service fees 60 kyats and recovery on next Top up will be charged 860 kyats.
Loan > 1000 kyats-Service fees 100 kyats and recovery on next Top up will be charged 1100 kyats.
Loan > 1500 kyats-Service fees 150 kyats and recovery on next Top up will be charged 1650 kyats.
Loan > 2500 kyats-Service fees 250 kyats and recovery on next Top up will be charged 2750 kyats.
Loan > 4500 kyats-Service fees 450 kyats and recovery on next Top up will be charged 4950 kyats.
Loan amount and service fee would be charged to you on your next top up either fully or partially based on your mobile balance availability. Loan Validity will be valid for 30days.
5. How can I active Ring Tune Service? How can I deactivate Ring Tune Service?
To activate the Ring tune service , dial 7979 (or) *7979# (or) send SMS to 7979 for monthly service as REG M, send REG W for weekly service or send REG D for daily service, or send REG S for daily.
To deactivate Ring Tune service, call 7979 (or) *7979# (or) You can type UNR and send SMS to 7979 (or) You can click Unsubscribe button for CRBT in MPT4U app (or) Call 106 customer care IVR
6. How can I receive MPT Club points? What is my redemption journey for MPT Services? What do I need to do to redeem MPT Services?
There are 4 ways to collect MPT Club points.
1) MPT points will be added to customers’ wallet daily with the relevant points calculation based on the usage of MPT mobile services. Subscribers will get points based on their member levels and the previous day usage. ( Pay as you go, Packages, Service subscription fees (SDP, IDD and VAS service)).
2) Play Daily Hti Pauk
3) As a reward from promotional campaigns conducted by MPT
4) Purchase MPT Club partner products (or) services
To redeem points with service, please dial *345*3*1# and choose to redeem.But please note that you must have enough MPT Club points to redeem.
7. What is regular and Auto Renewal Packs of Data Carry plus? Who are eligible to buy package?
Regular Data Carry Plus are the special data packages which can be use the data with carryover function (Package quota)– 30 Days validity. Also, can win up to 1000GB Lucky data bonus for any data streaming. Regular package prices starts from 315MB for 799ks,…. to 10GB for 23549ks.
When a customer purchases autorenewal function and the balance reaches less than 50 MB, these packages will be automatically renewed without the need to choose and buy again. Just like the normal Data Carry Plus packages, customers can get Hti Pauk chance, win up to 1000GB lucky data and the unused data balance will be carried forward within 7 days after expiry. Auto Renewal packs prices starts from 997ks for 434MB ,…. to 11757ks for 5GB. You can purchase by dailing *777# or MPT4U Apps.
– MPT GSM/WCDMA prepaid and postpaid users (Swe Thahar) can subscribe Data Packs. CDMA, Base Tariff users and non-active users are not eligible to subscribe.
8. I cannot find some packages in Data Carry. Where have they gone?
Some packages were terminated. Terminated packages are 699Ks, 1799ks and 17999ks. If customer
purchased those packages via USSD and SMS code to 1332 , it will be kept and redirected for purchasing following packs .
> Get 799Ks@315MB Data Carry Plus Pack instead of closed pack (Dial *777*1# (or) send DC1 to 1332 for 699Ks@250MB )
> Get 1149Ks@500MB Data Carry Plus Pack instead of closed pack (Dial *777*5# (or) send DC4 to 1332 for 1799Ks@860MB )
> Get 11779Ks@5120MB Data Carry Plus Pack instead of closed pack (Dial *777*9# (or) send DC8 to 1332 for 17999Ks@8660MB )
9. What is Regular and Auto Renewal Kyaik Yar Khaw Packs? Who are eligible to buy package?
Kyaik Yar Khaw pack is the programs which can make MPT to all local calls with affordable price. Auto Renewal Kyaik Yar Khaw package is when the remaining voice minutes reaches less than 5 minutes (or) when the package expires, it will be automatically renewed. Every time you buy packages, you will get a chance to play Hti Pauk and win up to 200GB. Moreover, Multi-subscription is allowed for this packs. You can purchase Regular/ Auto Renewal Packages (7Days, 15 Days, 30 Days) by dailing *997# or via MPT4U and MPT Pay
-All MPT GSM/WCDMA prepaid and postpaid users (Swe Thahar & Base Tariff) can subscribe to Kyite Yar Khaw Packs. CDMA, and non-active users are not eligible to subscribe.
10. I turned on the internet and soon after, a lot of bills are deducted although I was not using anything and Why? How can I check my remaining balance?
You have to close the background data. Sometimes, mobile phones automatically update the application, so you have to close “Auto Update System” in your mobile phone. While you open the Wifi Hotspot, please set the password. Without a password, others can easily connect and use it, which can cost more data. Please dial *224# for more details about remaing balance and packags. Besides, you can check the balance via MPT4U APP ( MPT4UAPP -> Side Bar Menu -> Manage Account -> History ) or TuTuChat ( TuTuChat icon from MPT4U APP or “Chat with Agent” at MPT Official Website ).
In the settings, set a “Data Limit”, and you will save your data and the data amount can be restricted.
11. I lost my Sim Card, How should I do?
You should go to the MPT Own Shops by bringing orginal & copy of NRC , contract (if you have) and you need to tell 3 recent calls.
12. What is Special Offer?
MPT Users have different usage patterns and so different special programs are arranged for MPT Users everyday. Please check by dailing *555# or *2006# daily, to find out Daily Special programs or to purchase Special Data/Voice/Htaw B/ SMS packages. For the additional package offer or extended promotions or other interesting special programs,We can check for Special Voice/ Htaw B/ Data packages at *555# & MPT4U or for Voice/Data/SMS packages at *2006#.
13. What is Special Flash Event?
Start from the 1st Day of the month, MPT user can dial*5555# and then on 5,15, 25 days, user can get special offer. MPT GSM/WCDMA prepaid current users can participate.
14. How can we get the B2B service?
There are 2 types of B2B service; business fiber internet service and mobile service. In order to apply for commercial fiber internet service, it is necessary to have a company registration (or ) business license (or), if an employee, a certificate of employment. Users must be 2 or more users or 2 SIM cards or more are required.
You can easily apply for MPT B2B Mobile plans by having an employee card, proof of employee status and national identity card.
For more information, visit https://mpt.com.mm/en/business-home/#fixed-line-services (or call B2B hotline 0800 800 9990 (Free of Charge for MPT Subscribers) and 09426000323 (for Any Other Operators).
15. I scratched my top-up card and numbers are damage and I can't top up, what should I do?
If your top up card include QR Code
please scan the QR Code in MPT4U app for top up.
If you still facing difficulities please write down your phone number, registration name, registraion NRC number on the paper and take photo with damage top up card and send to us via Tu Tu Chat at “Chat with Agent”.